Refunds & Returns Policy
Order cancellation/modificationsIf you change your mind, act quickly! We turn around and process orders extremely quickly. All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refund PolicyYour satisfaction is our #1 priority. If you did not receive the product within the guaranteed time (45 business days not including 2-5 day processing) & (30 business days you can request a refund or a reshipment. If you received a wrong order or your package is arrived broken, you may also request a refund or reshipment but you must provide us with a picture. We will NOT make refund or reshipment if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BTS MERCH SHOP(i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of btsmerchshop.com
- Under Categories like Shoes, Hoodies, T-shirt, Sweatshirt we have proper Country wise size chart, we will not refund if you have selected the wrong size
Return PolicyYou can request a return by emailing us at [email protected] Once your return is received and inspected by BTS MERCH SHOP, your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. Please note that:
- Returned products must be in new, unused condition
- You are responsible for all shipping costs associated with getting your order back to BTS MERCH SHOP